Your challenges
Your challenges
- You would like to conduct an audit to review the definition of your organisation, the operation of your processes or the management of your projects…
- … for yourself
- … for your partners or stakeholders: customers, suppliers, members of your network
- You would like to introduce a culture of continuous improvement
Your goals
- Understanding your reference system, the basis of the process audit or process diagnosis, taking into account your environment, the context and the technical and cultural characteristics of your business sector
- If necessary, constructing a reference system together based on your needs and the performance criteria of your processes
- Conducting the process audit and analysing the results
- Making proactive suggestions to define a progress plan with you
- Supporting you in the implementation of the progress plan
Your goals
Our method
Our method
The process audit is based on:
- A preparatory phase for identifying the criteria to use together and defining your expectations precisely so that the audit or diagnosis can take place with your full confidence
- Interviews with the people involved in processes or projects
- An analysis of the associated documentation
- Consulting with the people interviewed to identify proposals for improvements if divergences are detected: the proposal is defined through consensus and adapts perfectly to every context
- Reviewing the audit and drafting a progress plan
- Implementing the progress plan and defining the internal organisation to pursue the improvement continuously
Our approach
Our values define our consultancy approach as the audit process unfolds:
- Going beyond what is required to understand the underlying vision and adapting it to people’s activities
- Applying an approach focusing on support to enable a culture of continuous improvement rather than blame
- Favouring reflection and integrating high standards into working practices rather than procedures that are never applied
- Providing our process performance consultancy as a source of proactive suggestions and contributing to the evolution of methods for evaluating needs
Our approach
Cécile DANION
