Your challenges
Your challenges
You want to improve your existing processes to:
- Achieve better performance in terms of production, organisation and results for your customers
- Revitalise processes that no longer correspond to your strategy or the organisation and skills in place, are no longer relevant or are too cumbersome to follow… and are thus ultimately not followed!
You want to define and introduce new processes as part of a new organisation, a new workshop or service or a change to your technical resources
Your goals
- Understanding your roles and their technical and cultural features and knowing your environment (customers, suppliers, partners etc.)
- Support in analysing the existing situation
- Support in defining or redesigning your processes
- Support for your teams in the new organisation, which is introduced with consideration for the processes, tools and human changes needed (change management)
Your goals
Our method
Our method
Our support for Performance Improvement is based on:
- A study phase examining the issues with the Management Committee: applying the corporate strategy in the form of concrete targets, taking stakeholders into account, mapping the processes and selecting the processes to analyse
- An analysis phase looking at the existing situation to identify strengths and weaknesses through the missions of the process, its limits, its steps, roles and responsibilities etc.
- A phase of looking for areas of improvement in terms of the expected performance
- A phase of developing an action plan and the target process enabling the objectives to be achieved
- The definition and establishment of an organisation to implement and monitor the action plan and track performance indicators
- Support for the implementation of the action plan, possibly with a phase involving setting up a pilot, depending on the scale of the processes to be modified, to optimise the definition of the target proces
- Steering committee meetings where decisions can be taken on the target processes and actions and implementation can be reviewed regularly and adjusted if necessary
- Reviewing the performance improvement achieved
Our approach
To ensure the success of performance improvement within your company or organisation, our consultancy approach is based on:
- Taking your specific characteristics into account to adapt the approach and ensure the study is suited to your context and your corporate culture
- Supporting managers and all the staff involved in the approach on a human level in the changes created by the new organisation (see Change Management)
- Applying an approach that involves all the staff affected by the target process(es)
- Encouraging the people involved to identify both weaknesses and strengths to ensure their commitment to the approach, while challenging views and seeking underlying causes rather than “off-the-shelf” causes
- Promoting consensus about the actions to take and the target process through co-construction with everyone involved
- Supporting people through the implementation by providing both listening and advice and a role as guarantor of the objectives, without doing all the client’s work in their place
Our approach
Cécile DANION
